JJD Holdings, Unit 5, Elvin Way, Sweet Briar Industrial Est, Norwich, Norfolk, NR3 2BB, United Kingdom

registered VAT No. 326 9691 64

John Thomas Toys®, John Thomas™ & the shield logo are registered trademarks

registered Trade Mark No. UK00003409737

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© copyright 2020 - www.johnthomastoys.co.uk a division of JJD Holdings - all rights reserved

CORONAVIRUS COVID-19 UPDATE FOR ONLINE ORDERS

We are managing to fulfill all online orders as *normal - we are down to a skeleton staff but we are taking it turns to come into the distributor centre separately to pick, pack & fulfill orders.

Parcelforce has informed us that all UK & European orders will be uplifted from our warehouses as normal & delivered within the UK on next working day Express 24 delivery service.

USA & Rest of the World orders will be picked, packed & delivered as *normal via the Parcelforce Global Priority service but may incur delays due to limited flights.

NB: There are no customer service staff at present so correspondence is upto 72 hours not the usual 24 hours for a response.

NB: At present we are unable to take telephone orders, only online orders - until further notice.

*normal service & customer support is not at optimal capacity due to staff levels, but we are here to fulfil your order(s) without delay.

We thank you for your support & valued custom, please stay safe, stay home & enjoy our toys.

 

 

 

 

 

UK   £5   next working day  Parcelforce® Express 24

ROI  £10   2 working days  Parcelforce® Euro Priority

EUROPE   £15   2 working days  Parcelforce® Euro Priority

USA  £50  3-4 working days  Parcelforce® Global Priority

ROW £90  5-7 working days  Parcelforce® Global Priority

(ROW - Rest of World, ROI - Republic of Ireland)

 

All below areas within the UK:  Parcelforce® Express 24/48

Northern Ireland: BT1-94

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Channel Islands: JE1-5 and GY1-10

Isle of Man: IM1-9 and IM99.

Isles of Scilly: TR21 - TR25.


NB: All orders placed before 14:30 GMT Monday to Friday are dispatched the *same day (*not inc' weekends & bank holidays).


NEW SUPER DISCREET SERVICE - Parcelforce® Convenient Collect - worried if a family member will be curious what is being delivered? worry no more you can now get your order delivered to your local Post Office and you pick it up at your convenience (please note this service is not available ordering online, you may call us freephone 0800 055 6658 to place order or alternatively email us info@johnthomastoys.co.uk to request the Convenient Collect service.

NB: There is a £12.50 surcharge for this service.

SATURDAY DELIVERY - you may call freephone 0800 055 6658 to place order or alternatively you may email us and accounts can send you a Paypal invoice.

NB: There is a £12.50 surcharge for this service.

Packaging:  We use premium quality discreet, plain & very strong double wall cardboard boxes, even the Parcelforce® shipping labels do not display our name or address giving you 100% discretion with the courier and anyone who comes into contact with your parcel.

Tracking:  Once expedited you will receive the tracking information via email direct from Parcelforce®.

Please note that you are solely responsible for ordering stock from our web site or mail order facilities, and you must make sure that you are abiding by regulatory laws in your state/province.