Norton Shopping Guarantee

It is imperative to us at John Thomas Toys that our customers feel confident and happy in every aspect of their retail experience with us as they purchase their sex toys.

John Thomas Toys currently have over fifty different designs of adult toys of which there are 4 available sizes in each design, plus two levels of firmness. If you enjoy anal and/or vaginal penetration then we have something perfectly designed to compliment your body.

To facilitate us in providing a great shopping experience for our customers, we have teamed up with Norton (the company that offer the ultimate online security).

When you visit a site such as John Thomas Toys and see the Norton Shopping Guarantee banner, you will know that you can enjoy a ‘Satisfaction Guarantee’, ‘Price Protection Guarantee’ as well as full support in the unlikely event of identity theft.

A site such as ours with the Norton Guarantee conveys to you, clearly how we feel as responsible merchants and how high regard we hold our sex toy customers.

Shopping through John Thomas Toys means that once complete you will receive a Norton Shopping Guarantee Certificate. There is nothing you need to do unless - in the event of any issue - you can make a simple claim.

The Satisfaction Guarantee hypothetically means that within the first 30 days after your purchase you are protected and you will receive up to a £1000 pounds of the purchase price back if you do not receive the expected goods.

Norton Price Guarantee means that if John Thomas Toys were to drop our price on the sex toys you purchased within 30 days of you purchasing, then you are entitled to claim up to a £100 back.

If in the highly unlikely event that as a consequence of purchasing sex toys from John Thomas Toys, you became a victim of identity theft then if you claim within 30 days you can receive up to £10,000 worth of specialist services to resolve the situation.

As you can see the security and assurances offered by Norton Shopping Guarantee are first class. Please shop with total confidence with us and if you have any questions or concerns when you are looking to order a large or jumbo silicone dong please do not hesitate to get in touch.

Aside from using social media such as Twitter and Facebook, you can also contact us via e-mail, telephone or by using our contact us form. We are open 10-4 Monday to Friday but outside of these hours emails are monitored.

In addition to Norton Shopping Guarantee please note that you can complete your transaction using PayPal or PayPal Credit.

Using PayPal means you have another level of protection. PayPal Buyer Protection states that if you do not receive your goods or once received they are not as described then you will get your money back.

We know our large silicone dongs are of an extremely high standard and always as described and fit for purpose but your peace of mind is our priority.

Purchasing goods online (and toys of a sexual nature in particular) can cause many people anxieties so our protocol is in place to make ordering predictable and stress free.

John Thomas Toys have a quibble free return policy in place so that should your silicone dong develop a manufacturers fault within the first 365 days we will exchange or offer a full refund.

Within the first 14 days of ordering your goods, you have a cooling off period in accordance with distance selling regulations. Provided you have not removed or tampered with the shrink wrap around your adult toy and it is in full re-saleable condition you will be entitled to a full refund or exchange if it is no longer suitable.

For full terms and conditions please visit here:

N.B Before returning goods always contact us in the first instance so we can issue a Returns Merchandise Authorisation number.

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JJD Holdings, Unit 5, Elvin Way, Sweet Briar Industrial Est, Norwich, Norfolk, NR3 2BB, United Kingdom

registered VAT No. 326 9691 64

John Thomas Toys®, John Thomas™ & the shield logo are registered trademarks

registered Trade Mark No. UK00003409737

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