Updated: May 13, 2020
The vast majority of our sex toy customers have absolutely no issue with any of their platinum silicone dongs or huge silicone dildos. Indeed, the only times we tend to hear from people is when they either want to commend us on our medical grade products or if they want to re-order!
Once in a while the odd molding issue crops up which is understandable when you manufacture on such a large scale. In the event that you receive your goods with any defect please contact us straight away. Our aim is customer total satisfaction.
As soon as we have been made aware of a problem we will aim to rectify it swiftly. We want you to love our products as much as we do and go on to make repeat purchases and recommend us to your friends.
Therefore if your goods arrive with a fault let us know and we will quickly exchange or refund.
Also, if your platinum silicone dildo develops a manufacturing defect within the first year we will do the same. Terms and conditions apply.
When you receive your sex toy, if you decide for whatever reason that it is not suited to your requirements you may return it. This is in accordance with the Consumer Rights Act of 2015. Our only stipulation is that the factory shrink wrap has not been removed or tampered with. This is imperative as obviously due to the nature of the adult toy goods we sell, the customer must always receive a brand new and unused product.
Unlike other online retailers, if you have simply changed your mind about the product we will make the returns process as pain free as possible. Hopefully we can tempt you to exchange it for something more suitable though!
Extended warranties and lifetime warranties are also available on our selection of platinum silicone dongs and operate in a similar manner to our standard 365 day warranty in regard to returns.
If you have any questions at any point of your customer experience with John Thomas Toys please do not hesitate to contact us where a friendly member of the team will be happy to assist you.
We can be contacted via telephone, email or social media.
The John Thomas Toys Team