JJD Holdings, Unit 5, Elvin Way, Sweet Briar Industrial Est, Norwich, Norfolk, NR3 2BB, United Kingdom

registered VAT No. 326 9691 64

John Thomas Toys®, John Thomas™ & the shield logo are registered trademarks

registered Trade Mark No. UK00003409737

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Three Year Extended Warranty

Updated: Jan 16

John Thomas Toys are of an extremely high quality and as a consequence you can expect to pay a little more than you would for those made of inferior materials.


John Thomas Toys only use medical grade, platinum silicone for all our dildos, dongs, butt plugs and anal stretchers. Cheaper sex toys or adult toys may look similar but we urge you to do your homework before you part with any cash!



John Thomas Toys are extremely durable – the same cannot be said for cheaper sex toys. A lot of sex toys will discolour over time – platinum silicone will not. A lot of sex toys are prone to tearing – again with platinum silicone this is highly unlikely.


Sex toys from cheaper materials tend to need a laborious cleaning process before you can store them for their next use. With John Thomas Toys, you can simply wash in hot soapy water, leave to dry and then place in the free storage bag which we send you.


Alternatively, feel free to put your adult toy in the dishwasher – although it might be best to ensure you tell your partner first incase anyone stumbles upon a jumbo silicone dong amongst the cups and plates!


Medical grade platinum silicone is of such a high quality that if you wish, you may place our sex toys in boiling water to totally sterilize them. While we do not recommend that you share your adult toys, if they have been sterilized you can rest assured that any nasty germs or bacteria have been killed.


Cheaper sex toys cannot be cleaned this thoroughly, furthermore, our sex toys are non-porous so no bacteria can get inside the toy.

Platinum silicone is also phthalate free which is imperative as phthalates are a known carcinogen and many adult toys used this plastic softener in the past.

As you can see, because of the quality of our sex toys' composition, we know we are delivering an excellent product. Therefore, we offer a 365 day quibble free return policy. If you check out our competitors you will see that this is quite a rarity in this day and age. Essentially, we have such great confidence in our products that we are happy to make this offer.


We value our customers and desire to make any return process as painless as possible. Therefore in the unlikely event that your sex toy develops a manufacturer’s fault within the first year simply send it back to us and we will refund or replace. Terms and conditions apply - these can be viewed on our main website.


Medical grade platinum silicone is an impressive material hence our enthusiasm to offer a year warranty on our sex toys. If you look after your adult toy, clean and store it appropriately then you can expect it to last a very long time.


We appreciate that some of our large silicone dongs and huge silicone dildos have quite a premium price tag. Therefore, some customers wish to gain peace of mind that their investment is protected for longer should it develop a fault.


If you wish to do so, you may extend the warranty on your adult toy from 1 year up to 3 years. To do so, simply place your platinum silicone dong in the basket and then navigate to ‘Optionals’ where you will see the extended warranty.


We recommend all customers to retain a copy of your receipt in the event of an issue. It important to note that the warranty does not cover cosmetic deterioration caused by wear and tear, accident, misuse or neglect. Any sex toys wishing to be returned must first receive an RMA number from John Thomas Toys.


If you are looking to purchase one of our sex toys for your partner this Christmas, an extended warranty is a great addition of peace of mind for you both.

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