COMPLAINTS &
FEEDBACK
In the first instance for any complaints or *feedback *negative or positive that you have, you may get in touch via email, telephone, post or live chat & we will do our best to resolve your issue(s).
Live chat / freephone are available from 10:00 GMT - 16:00 GMT Mon - Fri (not including bank holidays).
Email will be replied to within one working day.
We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident we will always attempt to resolve any complaint professionally and courteously.
If you’ve been in touch and are unhappy with our resolution, please let us know.
If you remain unhappy with any final resolution, please see below:-
click here for information (ADR)
(ADR) Alternative dispute resolution for consumers.
Our Offices
JJD Holdings
Unit 5, Elvin Way
Sweet Briar Industrial Est.
Norwich
Norfolk
NR3 2BB
United Kingdom
Office Hours
Monday - Friday: 10:00 GMT - 16:00 GMT
Saturday: Closed
Sunday: Closed
Bank Holidays: Closed
Freephone (from a land-line within UK): 0800 055 6658
Geographical (from a mobile within UK): 01603 400 840
International (outside UK): +44 1603 400 840
email: support@johnthomastoys.co.uk