COMPLAINTS &

FEEDBACK

In the first instance for any complaints or *feedback *negative or positive that you have, you may get in touch via email, telephone, post or live chat & we will do our best to resolve your issue(s).

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Live chat / freephone are available from 10:00 GMT - 16:00 GMT Mon - Fri (not including bank holidays).

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Email will be replied to within one working day.

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We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident we will always attempt to resolve any complaint professionally and courteously.

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If you’ve been in touch and are unhappy with our resolution, please let us know.

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If you remain unhappy with any final resolution, please see below:-

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click here for information (ADR)

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(ADR) Alternative dispute resolution for consumers.

Our Offices

JJD Holdings

Unit 5, Elvin Way

Sweet Briar Industrial Est.

Norwich

Norfolk

NR3 2BB

United Kingdom

Office Hours

Monday - Friday: 10:00 GMT - 16:00 GMT
Saturday: Closed

Sunday: Closed

Bank Holidays: Closed​

Freephone (from a land-line within UK):  0800 055 6658

Geographical (from a mobile within UK):  01603 400 840

International (outside UK):  +44 1603 400 840

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​​​email:  support@johnthomastoys.co.uk