We’re Here to Listen 💬

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Your feedback — good or bad — helps us improve.
If you have a concern, comment, or complaint, you can contact us in the way that’s easiest for you:

• Email

• Phone

• Post

 

We’ll always do our best to resolve things quickly and fairly.

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Our Response Time ⏱

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We aim to reply to all emails within 2-3 working days.

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How We Handle Complaints 🤝

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While we are not currently part of an Alternative Dispute Resolution (ADR) scheme, we are committed to:

• Listening carefully to your concerns

• Responding with professionalism and courtesy

• Doing everything we can to put things right

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If You’re Still Not Happy

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1. Let us know if you’re unhappy with our first response — we’ll review your case again.

2. If you remain unsatisfied after our final response, you can find out more about ADR here:
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click here for information (ADR)

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(ADR) Alternative dispute resolution for consumers.

 

 

Our Offices

JTT Limited

20 Drayton Industrial Est.

Taverham Road
Drayton

Norwich

Norfolk

NR8 6RL

United Kingdom

 

 

Office Hours

Monday - Friday: 10:00 GMT - 16:00 GMT
Saturday: Closed

Sunday: Closed

Bank Holidays: Closed​

 

 

Freephone (from a land-line within UK):  0800 055 6658

Geographical (from a mobile within UK):  01603 400 840

International (outside UK):  +44 1603 400 840

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​​​email:  support@johnthomastoys.co.uk