JJD Holdings, Unit 5, Elvin Way, Sweet Briar Industrial Est, Norwich, Norfolk, NR3 2BB, United Kingdom

registered VAT No. 326 9691 64

John Thomas Toys®, John Thomas™ & the shield logo are registered trademarks

registered Trade Mark No. UK00003409737

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© copyright 2020 - www.johnthomastoys.co.uk a division of JJD Holdings - all rights reserved

In the first instance for any complaints or *feedback *negative or positive that you have, you may get in touch via email, telephone, post or live chat & we will do our best to resolve your issue(s).

Live chat / freephone are available from 10:00 GMT - 16:00 GMT Mon - Fri (not including bank holidays).

Email will be replied to within one working day.

We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we’re confident we will always attempt to resolve any complaint professionally and courteously.

If you’ve been in touch and are unhappy with our resolution, please let us know.

If you remain unhappy with any final resolution, please see below:-

click here for information (ADR)

(ADR) Alternative dispute resolution for consumers.

 

 

Our Offices

JJD Holdings

Unit 5, Elvin Way

Sweet Briar Industrial Est.

Norwich

Norfolk

NR3 2BB

United Kingdom

 

 

Office Hours

Monday - Friday: 10:00 GMT - 16:00 GMT
Saturday: Closed

Sunday: Closed

Bank Holidays: Closed​

 

 

Freephone (from a land-line within UK):  0800 055 6658

Geographical (from a mobile within UK):  01603 400 840

International (outside UK):  +44 1603 400 840

​​​email:  support@johnthomastoys.co.uk