CONTACT

us

CORONAVIRUS COVID-19 UPDATE FOR ONLINE ORDERS

We are managing to fulfill all online orders as *normal - we are down to a skeleton staff, our premises are now

compliant with social distancing regulations and is a safe working environment for our staff.

Parcelforce as from 27.08.2020 16:00 GMT has removed their high surcharges we were incurring for

USA, CAN & Rest of the World - this is now a normal service with our normal shipping charges.

There are now no delays in air freight at present and international shipping is resumed to a normal service again.

NB: There are limited customer service staff at present so correspondence is up to 72 hours not the usual

24 hour period for a response.

       

Live Chat or Telephone support is not available at this time.

NB: At present we are unable to take telephone orders, only online orders - until further notice.

*normal service & customer support is not at optimal capacity due to staff levels.

 

All online orders are processed & fulfilled same working day order(s) without delays.

We thank you for your support & valued custom, please stay safe & enjoy our toys.

 

 

Our Offices

JJD Holdings

Unit 5, Elvin Way

Sweet Briar Industrial Est.

Norwich

Norfolk

NR3 2BB

United Kingdom

 

Office Hours

Monday - Friday: 10:00 GMT - 15:30 GMT

Saturday: Closed

Sunday: Closed

Bank Holidays: Closed

John Thomas Toys™ are dedicated to giving the highest possible customer satisfaction.

We pride ourselves on our friendly and efficient service.

We would love to hear from you with your comments or suggestions.

Please feel free to email us or use contact us form below outside office hours to place an order

or simply inquire about a potential new order.  Our after sales team are monitoring e.mails & will

be able to discuss new order inquiries with you.


Freephone (from a land-line within UK):  0800 055 6658


Geographical (from a mobile within UK):  01603 400 840


International (outside UK):  +44 1603 400 840

email:  support@johnthomastoys.co.uk

twitter:  @johnthomastoys

Instagram:    https://www.instagram.com/johnthomastoys/

 

Discretion with us is 100% guaranteed.

Ted

Louise

snr customer service assistant

manager

phillip

customer service assistant

JJD Holdings, Unit 5, Elvin Way, Sweet Briar Industrial Est, Norwich, Norfolk, NR3 2BB, United Kingdom

registered VAT No. 326 9691 64

John Thomas Toys®, John Thomas™ & the shield logo are registered trademarks

registered Trade Mark No. UK00003409737

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© copyright 2020 - www.johnthomastoys.co.uk a division of JJD Holdings - all rights reserved