CORONAVIRUS COVID-19 UPDATE FOR ONLINE ORDERS
We are managing to fulfill all online orders as *normal - we are down to a skeleton staff but we are taking it turns
to come into the distributor centre separately to pick, pack & fulfill orders.
Parcelforce has informed us that all UK & European orders will be uplifted from our warehouses as normal &
delivered within the UK on next working day Express 24 delivery service.
USA & Rest of the World orders will be picked, packed & delivered as *normal via the Parcelforce Global Priority
service but may incur delays due to limited flights.
NB: There are no customer service staff at present so correspondence is upto 72 hours not the usual 24 hours
for a response.
Live Chat or Telephone support is not available at this time.
NB: At present we are unable to take telephone orders, only online orders - until further notice.
*normal service & customer support is not at optimal capacity due to staff levels, but we are here to fulfil your
order(s) without delay.
We thank you for your support & valued custom, please stay safe, stay home & enjoy our toys.
Unit 5, Elvin Way
Sweet Briar Industrial Est.
Monday - Friday: 10:30 GMT - 15:30 GMT
Bank Holidays: Closed
John Thomas Toys™ are dedicated to giving the highest possible customer satisfaction.
We pride ourselves on our friendly and efficient service.
We would love to hear from you with your comments or suggestions.
Please feel free to email us or use contact us form below outside office hours to place an order
or simply inquire about a potential new order. Our after sales team are monitoring e.mails & will
be able to discuss new order inquiries with you.
Freephone (from a land-line within UK): 0800 055 6658
Geographical (from a mobile within UK): 01603 400 840
International (outside UK): +44 1603 400 840
Discretion with us is 100% guaranteed.
snr customer service assistant
customer service assistant