CORONAVIRUS COVID-19 UPDATE FOR ONLINE ORDERS

We are managing to fulfill all online orders as *normal - we are down to a skeleton staff but we are taking it turns

to come into the distributor centre separately to pick, pack & fulfill orders.

Parcelforce has informed us that all UK & European orders will be uplifted from our warehouses as normal &

delivered within the UK on next working day Express 24 delivery service.

USA & Rest of the World orders will be picked, packed & delivered as *normal via the Parcelforce Global Priority

service but may incur delays due to limited flights.

NB: There are no customer service staff at present so correspondence is upto 72 hours not the usual 24 hours

for a response.

        Live Chat or Telephone support is not available at this time.

NB: At present we are unable to take telephone orders, only online orders - until further notice.

*normal service & customer support is not at optimal capacity due to staff levels, but we are here to fulfil your

order(s) without delay.

We thank you for your support & valued custom, please stay safe, stay home & enjoy our toys.

Our Offices

JJD Holdings

Unit 5, Elvin Way

Sweet Briar Industrial Est.

Norwich

Norfolk

NR3 2BB

United Kingdom

 

Office Hours

Monday - Friday: 10:30 GMT - 15:30 GMT

Saturday: Closed

Sunday: Closed

Bank Holidays: Closed

John Thomas Toys™ are dedicated to giving the highest possible customer satisfaction.

We pride ourselves on our friendly and efficient service.

We would love to hear from you with your comments or suggestions.

Please feel free to email us or use contact us form below outside office hours to place an order

or simply inquire about a potential new order.  Our after sales team are monitoring e.mails & will

be able to discuss new order inquiries with you.


Freephone (from a land-line within UK):  0800 055 6658


Geographical (from a mobile within UK):  01603 400 840


International (outside UK):  +44 1603 400 840

email:  support@johnthomastoys.co.uk

twitter:  @johnthomastoys

Instagram:    https://www.instagram.com/johnthomastoys/

 

Discretion with us is 100% guaranteed.

Ted

Louise

snr customer service assistant

manager

phillip

customer service assistant

JJD Holdings, Unit 5, Elvin Way, Sweet Briar Industrial Est, Norwich, Norfolk, NR3 2BB, United Kingdom

registered VAT No. 326 9691 64

John Thomas Toys®, John Thomas™ & the shield logo are registered trademarks

registered Trade Mark No. UK00003409737

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