CORONAVIRUS COVID-19 UPDATE FOR ONLINE ORDERS
We are managing to fulfill all online orders as *normal - we are down to a skeleton staff, our premises are now
compliant with social distancing regulations and is a safe working environment for our staff.
Parcelforce as from 27.08.2020 16:00 GMT has removed their high surcharges we were incurring for
USA, CAN & Rest of the World - this is now a normal service with our normal shipping charges.
There are now no delays in air freight at present and international shipping is resumed to a normal service again.
NB: There are limited customer service staff at present so correspondence is up to 72 hours not the usual
24 hour period for a response.
Live Chat or Telephone support is not available at this time.
NB: At present we are unable to take telephone orders, only online orders - until further notice.
*normal service & customer support is not at optimal capacity due to staff levels.
All online orders are processed & fulfilled same working day order(s) without delays.
We thank you for your support & valued custom, please stay safe & enjoy our toys.
Unit 5, Elvin Way
Sweet Briar Industrial Est.
Monday - Friday: 10:00 GMT - 15:30 GMT
Bank Holidays: Closed
John Thomas Toys™ are dedicated to giving the highest possible customer satisfaction.
We pride ourselves on our friendly and efficient service.
We would love to hear from you with your comments or suggestions.
Please feel free to email us or use contact us form below outside office hours to place an order
or simply inquire about a potential new order. Our after sales team are monitoring e.mails & will
be able to discuss new order inquiries with you.
Freephone (from a land-line within UK): 0800 055 6658
Geographical (from a mobile within UK): 01603 400 840
International (outside UK): +44 1603 400 840
Discretion with us is 100% guaranteed.
snr customer service assistant
customer service assistant