You have the right to return your unwanted goods to us within a 14 day period from receiving the goods for a full refund or exchange, as long as the factory shrink wrap has not been removed or tampered with.

We adhere to the Consumer Regulations Act 2015 & unlike many other online retailers we do not quibble or make the returns process difficult in any way.

If your goods arrive with any defect or molding issue please contact us asap & we will resolve the issue immediately.

If within a 365 day period your goods develop a manufacturing defect we will resolve the issue immediately.
(above also applies to extended or lifetime warranties that you have purchased as an optional).

JJD Holdings, Unit 5, Elvin Way, Sweet Briar Industrial Est, Norwich, Norfolk, NR3 2BB, United Kingdom

registered VAT No. 326 9691 64

John Thomas Toys®, John Thomas™ & the shield logo are registered trademarks

registered Trade Mark No. UK00003409737

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