Please read the following terms and conditions of this Online Service Agreement carefully. By accessing the information on this adult website you confirm that you understand, accept and agree to be bound by the terms and conditions of this Agreement. If you do not wish to accept these terms and conditions do not access the website. Access to this site is age restricted to individuals of at least 18 years of age and the material within the site herein must not be shown to a minor in accordance with UK law.
The contract to purchase a product or products is made when JJD Holdings has received your submitted shopping cart form and has confirmed, via email, acceptance of your order(s). This contract is legally binding in accordance with UK law.
All goods remain the sole property of JJD Holdings until such time they have been paid for in full.
JJD Holdings will not be held responsible for any cost or liability incurred by you as a result of a specific product not being available at a specific time.
All stock items are subject to availability and may differ from the image(s) displayed. We will always try and *substitute with a similar product(s) if the stock is unavailable to dispatch. (*unless you contact us prior to dispatch)
We maybe in error be out of stock of the product(s) you have ordered, as such we will then contact you via email to inquire if you would like a substitution or refund.
Back orders are automatically created if you order an item that is shown as ‘out-of-stock’ on the Website.
When we receive the product, we notify you by email and ship it to you promptly.
Back-ordered products usually come into stock 7 – 10 days but can occasionally take longer.
If you live outside the UK, then JJD Holdings will not dispatch back ordered products due to the prohibitive cost of shipping.
Your order will be adjusted with back ordered products removed and the balance of your order dispatched immediately.
We do not use third party distributors to expedite our product(s), all stock sent is direct with ourselves.
Customs & Import taxation
If you order from outside the UK, you may be subject to import duties and taxes, levied once the package reaches your country. Any additional charges must be borne by you; JJD Holdings has no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. It is your responsibility to know the laws of your country and community as they apply to adult products. We will not be held responsible nor will we issue credit or refunds for items seized by the customs service of any country.
JJD Holdings will make every effort to respond to any customer service issue. We will provide feedback and answers to your questions as quickly as possible. Our service level is to respond to email inquiries within a maximum of two working days. Please submit any requests and questions to .
Information Collection and Use: JJD Holdings is the sole owner of the information collected on this site. We do not sell, share, or rent this information to others in ways different from what is disclosed in this statement. JJD Holdings collects information from our users at several different points on our Web site. You will be added to our mailing list automatically, to be removed from this list please advise us at any time by emailing us at or telephone freephone 0800 055 6658 Mon – Fri between the hours of 10:00 GMT – 16:00 GMT.
We request information from the user in our shopping basket. Here a user must provide contact information (name and shipping address) and financial information (credit card number and expiration date). This information is used for invoicing purposes and to fulfill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
Disclaimer of use
The use and/or misuse of large insertables can cause serious personal injury, usage of our sex toys are at the customers own risk.
You may become a registered customer, in which case we will save the information you have provided. This will enable you to use the site without retyping your information.
You have the right to return your unwanted goods to us within a 14 day period from receiving the goods for a full refund or exchange minus our initial shipping charges and/or reshipping charges, as long as the factory shrink wrap has not been removed or tampered with.
We adhere to the Consumer Regulations Act 2015 & unlike many other online retailers we do not quibble or make the returns process difficult in any way.If your goods arrive with any defect or molding issue please contact us asap & we will resolve the issue immediately.
If within a 365 day period your goods develop a manufacturing defect we will resolve the issue immediately.(above also applies to extended or lifetime warranties that you have purchased as an optional).
Returning goods with the exception of faulty goods is at buyers own expense, we also reserve the right to charge for our initial postage costs.
An RMA "Returns Merchandise Authorisation" number must be acquired before returning any goods.
Returned items must be sent via a tracked service as proof of return.
Life Time Replacement Warranty
Life Time warranty is included with all John Thomas® sex toys.
Please keep your original purchase invoice as proof of purchase.
The Life Time warranty is valid within the United Kingdom & Rest of the World without limitation.
Customer is responsible for postal charges completely.
If you discover a defect and notify John Thomas Toys® we will replace the sex toy free of charge.
The warranty covers working parts that affect the function of the sex toy.
It does NOT cover cosmetic deterioration caused by fair wear or damage caused by accident, misuse or neglect.
To validate your warranty, please keep your original purchase receipt / invoice.
Sex toys under a warranty claim must be returned (together with Return Merchandise Authorisation (RMA) number) to John Thomas Toys®. Shipping costs are non-refundable.
This undertaking is in addition to a consumer's statutory rights and does not affect those rights in any way.
If you experience any problems with your sex toy, have any questions regarding its operation or believe you are eligible for a warranty claim, please contact
All order(s) are expedited same working day via Parcelforce® if ordered before 14:30 GMT otherwise your order will be processed & dispatched the next working day. Any missing item(s) must be reported to customer services within a 48 hour period from date of receiving goods.
As from 01.01.2021 post brexit, EU customers will not be charged VAT by ourselves - you will be responsible for taxes and/or duties in your country.
USA, CAN & ROW are not charged tax by ourselves - you will be responsible for taxes and/or duties in your country.
A cookie is a piece of data stored on the user's hard drive containing information about the user. We use session cookies (only for when you are on our website) to enhance your experience and make life easy for you. Once you close your browser, the cookie simply terminates. We do not use adware, spyware, malware or any other topical online tracer.
We use Log Files to identify IP addresses, browser type, domain name, date and time users have accessed our website. The data is used to analyse trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We do not share or sell your personal details to any other third party, unless asked to do so by the police and/or governing body.
We may disclose personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on our Web site.
Links & Banners
This Web site may contain links to other sites. Please be aware that JJD Holdings is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
We use email links located on the "contact us" page to allow you to contact us directly with any questions or comments you may have. We read every message sent in. We directly respond to messages related to customer orders. For all messages that do not relate to customer orders – storage of such data is not filed on either hard copy or digital formats respectively.
This Web site takes every precaution to protect our users' information. When users submit sensitive information through the Web site, their information is protected both online and offline.
Our staff will not disclose any customer information, names or purchasing information to anyone outside of JJD Holdings, unless required to do so by law enforcement.
If fraudulent activities and/or malicious and practical jokes are suspected your I.P address will be stored and given to the relevant authorities.
Orders of high value and/or unverified may be subject to additional fraud prevention.
When our registration/order form asks users to enter sensitive information, such as credit card numbers, that information is encrypted and is protected with the best encryption software currently available -- SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to unlocked, or open, which happens when you are just "surfing."
Registration & Passwords
You are responsible for maintaining the confidentiality of your Information and password. You shall be responsible for all uses of your registration, whether or not authorised by you. You agree to immediately notify JJD Holdings of any unauthorised use of your registration or password.
Special Offers & Promotions
If you have subscribed to our newsletter or have not informed us that you would like to be removed from the mailing list(s), from time to time you will receive electronic mail containing special offers and upcoming promotions, please contact us if you would rather not receive such material and you will be remove from our mailing list(s) a.s.a.p. We do not exchange or refund products that are discounted for clearance unless item(s) are faulty.
Size & weight of product(s) may vary slightly than stated on specifications - we weigh and measure dimensions by hand as such exact
dimensions are not obtainable unless laser scanned, also weight varies according to firmness selected.
Notification of changes
Shipping & Billing
To further ensure your privacy, all of JJD Holdings products are delivered in plain packaging, the shipping label does not display any returns address which is to ensure complete anonymity not even the courier will know where the package has originated from.
Charges to your credit / debit card will be shown as JJD Holdings.
We are not responsible for the service that Parcelforce® provide.
All package(es) are dispatched in a plain double wall cardboard box(es).
Material displayed on our website or herein our mail order facilities are completely legal and conforms within the United Kingdom’s guidelines, however if you are having your order shipped abroad then you are solely responsible for the regulatory laws in your country and/or state/province.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of JJD Holdings or its content suppliers and protected by United Kingdom and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of JJD Holdings and protected by United Kingdom and international copyright laws. All software used on this site is the property of JJD Holdings & respective data companies whose works are entrusted and/or hired by JJD Holdings and/or its software suppliers and protected by United Kingdom and international copyright laws. The reproduction, modification, distribution, transmission, republication, or display of the content on this site is strictly prohibited.
The trademarks and logos within this website are registered trademarks and may not be used in connection with any product or service that is not JJD Holdings, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits this websites holdings. All other trademarks not owned by JJD Holdings or its affiliated partners that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by JJD Holdings or its affiliated partners.
Use of Website
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by JJD Holdings. JJD Holdings and its affiliated partners reserve the right to refuse service, terminate accounts, and/or cancel orders at its discretion, including, without limitation, if JJD Holdings believes that customer conduct violates applicable law or is harmful to the interests of JJD Holdings and/or its affiliated partners.
JJD Holdings design rights will be upheld and enforced should a third party infringe our copyright.
This site is provided by JJD Holdings on an "as is" basis. JJD Holdings makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site.
To the full extent permissible by applicable law, JJD Holdings disclaims all warranties, express or implied, including, but not limited to, implied warranties or merchantability and fitness for a particular purpose.
JJD Holdings will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive and consequential damages.
You may view or use JJD Holdings subject to terms and conditions of this Agreement.
You may download or print a copy of any information provided by JJD Holdings for your personal use only.
Any other use in framing, downloading or printing a copy of any information provided by JJD Holdings is expressly prohibited unless prior written consent is specifically provided by the holder of the copyright of the information and by JJD Holdings.
JJD Holdings are not to be held responsible for reviews, expressions via text or imagery in whole or in part unto.
JJD Holdings does not guarantee or warrant that JJD Holdings is free of viruses or other code containing destructive properties.
You are responsible for implementing reasonable measures to prevent the loss of code or data belonging to you.
JJD Holdings does not assume any responsibility for your use of the Website.
The information contained in JJD Holdings may change rapidly.
The information contained in JJD Holdings may be out of date, and may contain incorrect or incomplete information, or typographical errors. JJD Holdings does not make any express or implied warranties, representations or endorsements, including any warranties of title or non infringement of third parties' rights, or implied warranties or merchant ability or fitness for a particular purpose, with regard to any information or merchandise provided by or through JJD Holdings, except as otherwise specified by JJD Holdings.
JJD Holdings does not warrant the accuracy, timelines or usefulness of any information or merchandise provided by or through JJD Holdings.
JJD Holdings is not liable to anyone for any act or omission taken in reliance upon any information provided by JJD Holdings.
You agree to fully defend and indemnify JJD Holdings from any legal action arising out of your illegal uses of JJD Holdings and/or its products or services.
JJD Holdings may contain links to Web sites operated by other parties.
Other Web sites may provide a hypertext link to JJD Holdings. JJD Holdings is not responsible for the content or performance of those Web sites.
JJD Holdings does not operate or control those Web sites, and does not endorse or warrant any information, products or services provided through those Web sites.