CORONAVIRUS COVID-19 UPDATE FOR ONLINE ORDERS

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EUROPE SERVICE STANDING:  BELOW (slight delays)

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NB: There are limited customer service staff at present so correspondence is up to 72 hours not the usual

24 hour period for a response.

       

Live Chat or Telephone support is not available at this time.

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NB: At present we are unable to take telephone orders, only online orders - until further notice.

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*normal service & customer support is not at optimal capacity due to staff levels.

 

All online orders are processed & fulfilled same working day order(s) without delays.

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We thank you for your support & valued custom, please stay safe & enjoy our toys.

 

 

UK   £6.50   next working day  Parcelforce® Express 24

ROI  £9.50   2 working days  Parcelforce® Euro Priority

EUROPE   £13.50   2 working days  Parcelforce® Euro Priority

USA & CAN  £34.50  3-4 working days  Parcelforce® Global Priority

ROW £54.50  5-7 working days  Parcelforce® Global Priority

(ROW - Rest of World, ROI - Republic of Ireland)

 

All below areas within the UK:  Parcelforce® Express 24/48

Northern Ireland: BT1-94

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Channel Islands: JE1-5 and GY1-10

Isle of Man: IM1-9 and IM99.

Isles of Scilly: TR21 - TR25.


NB: All orders placed before 15:00 GMT Monday to Friday are dispatched the *same day (*not inc' weekends & bank holidays).

Packaging:  We use premium quality discreet, plain & very strong double wall cardboard boxes, even the Parcelforce® shipping labels do not display our name or address giving you 100% discretion with the courier and anyone who comes into contact with your parcel.

Value added tax will be charged at EU/European borders via customs.
 

Tracking:  Once expedited you will receive the tracking information via email direct from Parcelforce®.

Please note that you are solely responsible for payment of importation taxes / duties that may incur, and you must make sure that you are abiding by regulatory laws in your state/province, for further information please refer to our terms and conditions.