EUROPE

DELIVERY

CORONAVIRUS COVID-19 UPDATE FOR ONLINE ORDERS

We are managing to fulfill all online orders as *normal - we are down to a skeleton staff, our premises are now

compliant with social distancing regulations and is a safe working environment for our staff.

Parcelforce as from 27.08.2020 16:00 GMT has removed their high surcharges we were incurring for

USA, CAN & Rest of the World - this is now a normal service with our normal shipping charges.

There are now no delays in air freight at present and international shipping is resumed to a normal service again.

NB: There are limited customer service staff at present so correspondence is up to 72 hours not the usual

24 hour period for a response.

       

Live Chat or Telephone support is not available at this time.

NB: At present we are unable to take telephone orders, only online orders - until further notice.

*normal service & customer support is not at optimal capacity due to staff levels.

 

All online orders are processed & fulfilled same working day order(s) without delays.

We thank you for your support & valued custom, please stay safe & enjoy our toys.

 

 

 

 

UK   £4.95   next working day  Parcelforce® Express 24

ROI  £7.95   2 working days  Parcelforce® Euro Priority

EUROPE   £9.95   2 working days  Parcelforce® Euro Priority

USA & CAN  £24.95  3-4 working days  Parcelforce® Global Priority

ROW £49.95  5-7 working days  Parcelforce® Global Priority

(ROW - Rest of World, ROI - Republic of Ireland)

 

All below areas within the UK:  Parcelforce® Express 24/48

Northern Ireland: BT1-94

Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Channel Islands: JE1-5 and GY1-10

Isle of Man: IM1-9 and IM99.

Isles of Scilly: TR21 - TR25.


NB: All orders placed before 14:30 GMT Monday to Friday are dispatched the *same day (*not inc' weekends & bank holidays).


NEW SUPER DISCREET SERVICE - Parcelforce® Convenient Collect - worried if a family member will be curious what is being delivered? worry no more you can now get your order delivered to your local Post Office and you pick it up at your convenience (please note this service is not available ordering online, you may call us freephone 0800 055 6658 to place order or alternatively email us info@johnthomastoys.co.uk to request the Convenient Collect service.

NB: There is a £12.50 surcharge for this service.

SATURDAY DELIVERY - you may call freephone 0800 055 6658 to place order or alternatively you may email us and accounts can send you a Paypal invoice.

NB: There is a £12.50 surcharge for this service.

Packaging:  We use premium quality discreet, plain & very strong double wall cardboard boxes, even the Parcelforce® shipping labels do not display our name or address giving you 100% discretion with the courier and anyone who comes into contact with your parcel.

Tracking:  Once expedited you will receive the tracking information via email direct from Parcelforce®.

Please note that you are solely responsible for ordering stock from our web site or mail order facilities, and you must make sure that you are abiding by regulatory laws in your state/province.

JJD Holdings, Unit 5, Elvin Way, Sweet Briar Industrial Est, Norwich, Norfolk, NR3 2BB, United Kingdom

registered VAT No. 326 9691 64

John Thomas Toys®, John Thomas™ & the shield logo are registered trademarks

registered Trade Mark No. UK00003409737

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