CORONAVIRUS COVID-19 UPDATE FOR ONLINE ORDERS
EUROPE SERVICE STANDING: BELOW (slight delays)
NB: There are limited customer service staff at present so correspondence is up to 72 hours not the usual
24 hour period for a response.
Live Chat or Telephone support is not available at this time.
NB: At present we are unable to take telephone orders, only online orders - until further notice.
*normal service & customer support is not at optimal capacity due to staff levels.
All online orders are processed & fulfilled same working day order(s) without delays.
We thank you for your support & valued custom, please stay safe & enjoy our toys.
UK £6.50 next working day Parcelforce® Express 24
ROI £9.50 2 working days Parcelforce® Euro Priority
EUROPE £13.50 2 working days Parcelforce® Euro Priority
USA & CAN £34.50 3-4 working days Parcelforce® Global Priority
ROW £54.50 5-7 working days Parcelforce® Global Priority
(ROW - Rest of World, ROI - Republic of Ireland)
All below areas within the UK: Parcelforce® Express 24/48
Northern Ireland: BT1-94
Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50
Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3
Channel Islands: JE1-5 and GY1-10
Isle of Man: IM1-9 and IM99.
Isles of Scilly: TR21 - TR25.
NB: All orders placed before 15:00 GMT Monday to Friday are dispatched the *same day (*not inc' weekends & bank holidays).
Packaging: We use premium quality discreet, plain & very strong double wall cardboard boxes, even the Parcelforce® shipping labels do not display our name or address giving you 100% discretion with the courier and anyone who comes into contact with your parcel.
Value added tax will be charged at EU/European borders via customs.
Tracking: Once expedited you will receive the tracking information via email direct from Parcelforce®.
Please note that you are solely responsible for payment of importation taxes / duties that may incur, and you must make sure that you are abiding by regulatory laws in your state/province, for further information please refer to our terms and conditions.