Updated: Jan 9, 2020
At John Thomas Toys we know that the quality of our sex toys, such as large silicone dongs and huge silicone dildos is second to none. Having had over 15 years experience in the adult toy industry it is not difficult to differentiate between the quality of different products.
Since our launch this year, we have already been inundated with satisfied customers wishing to re-order or simply pass on their feedback. A common way in which sex toy companies may gain a good reputation in the industry is by inviting customers to leave an appraisal of the goods and services received via Trust Pilot. We actively encourage our customers to do just this and would love to hear your thoughts.
Trustpilot is a very respected and well known independent consumer review website where reviews posted by users are verified and checked by a thorough compliance team to ensure they are all genuine comments. Therefore they will give you an excellent appraisal of an online company’s performance in regard to how they treat their customers for example.
In the highly unlikely event that you had an issue with your adult toy, we aim to act swiftly to resolve it so you are happy with the outcome and will continue to purchase from us and recommend us to friends - because word of mouth is often the best means for a company to succeed.
When customers purchase a platinum silicone dong or large silicone dildo from us they have the opportunity to leave their feedback and this can be based upon any aspect of their buying process with John Thomas Toys such as choosing their sex toy, paying for goods, delivery, aftercare etc.
We actively encourage customers to leave their feedback to our site because as it continues to grow it will provide a means for new customers to learn from the experiences of others. If you so desire, you may even review your customer experience with us on you tube and then add the link to the feedback options.
Another way in which John Thomas Toys actively encourages reviews of our quality platinum silicone dongs, dildos, butt plugs and anal stretchers, is via independent sex toy reviewers.
Recently we sent some of our products to Joanne's Reviews and you can view and subscribe to her channel here:
We are always looking for new reviewers for our sex toys and adult toys so if this is something you like to do and have a decent following then please do not hesitate to get in touch with us!
With our reviewers, we hope they will provide an honest and unbiased appraisal of our platinum silicone dongs and other sex toys. John Thomas Toys do use the finest medical grade platinum silicone in conjunction with an effective copper molding technique. We are proud of our original and innovative designs and hope that you will agree that many of our adult toys certainly do have the ‘wow’ factor.
Aside from the eye catching look of our sex toys, we do like to emphasise that our adult toys are all phthalate free, body safe and hypoallergenic. Furthermore, being non-porous and stain resistant they make for an excellent long term investment – certainly compared to some of the cheaper alternatives which will simply not last and end up costing you more money in the long run when you have to keep replacing them as they get torn, smelly, discoloured or dare we say moldy! No such concern with our sex toys, simply place in boiling water in between uses – easy as that.
When we receive reviews we obviously want customers to share our passion and enthusiasm for our sex toy design, in addition we strive to impress in the way we deal with our customers. Whether this is from their initial inquiry online, or over the phone we aim to demonstrate a desire to go the extra mile and give great service and advice.
Another aspect of reviewing which we want to emphasise, is how well packaged your goods will be and also how discreetly they will arrive. These are all important considerations for any would-be customer.
A final thought - often referred to as the moment of truth, the moment when, on those rare occasions, there is a customer complaint or other issue. This is when the customer is able to see how much the company cares about their custom. John Thomas Toys strive to excel in this area too. We want to resolve any issues and reinforce the value of our customers through our actions and words.