Updated: Jan 9, 2020
When purchasing intimate goods such as sex toys or adult toys then as the customer, it is important to know that they are brand new and have not been handled by anyone else. John Thomas Toys are committed to providing excellent sex toys which have come straight from the factory molds, packaged and then delivered to your door.
When we receive an order from you for a large silicone dong or other platinum silicone dildo, then we select the sex toy in question and ensure the shrink wrap from the factory is in place. We also make sure the barcode is correctly applied and that we have chosen the right firmness level which you require. Upon receipt of your goods, you will see that either an M (for Super Soft Medium) or an F (for Super Soft Firm) resides upon your adult toy.
Your sex toy is then placed inside a gorgeous faux velvet bag which comes with our compliments. In addition we then proceed to carefully wrap your goods in plenty of bubble wrap before placing inside a thick double walled cardboard box.
The shipping label (within the UK) does not state where the goods have come from or what is contained as we aim to be ultra discreet regarding the handling of what is often considered a sensitive item.
All customer orders have “Deliver to Addressee Only” labels applied and also within the UK our couriers are not permitted to leave with a neighbour or put in a safe place. For total peace of mind, John Thomas Toys also use a premium product to security seal every order.
This special tape is placed along both main opening parts of the box so that when your goods arrive at your door you can know with confidence that no-one else has opened them or had the opportunity to tamper with your sex toy in any way.
Should you receive your goods and the security seal has been tampered with, it will be very clear to you. Where the tape has been removed it will display the following message “OPENED VOID” if this is the case please contact us immediately.
John Thomas Toys pride ourselves on our first class customer service and will subsequently act swiftly to resolve any issue you may have such as what we have identified.
John Thomas Toys operate a ‘No Quibble’ return policy on all of our platinum silicone dongs, dildos, butt plugs and anal stretchers. We know that some companies can drag their heels when there is an issue, but we aim to be the exception and to correct any issues quickly, easily and painlessly!
The No Quibble return policy is valid within the first 365 days of ordering your platinum silicone dong or large silicone dildo. In addition, you may extend the warranty outside of the first year. By purchasing an extended warranty you can give yourself greater peace of mind and know that your investment is protected for 3 years in total. Our sex toys are all made from the finest medical grade platinum silicone and as such we have the utmost confidence in them. Terms and conditions apply to our return policy so please refer to them here
If you wish to return a product please always contact us in the first instance so we can provide you with a valid RMA number. You may contact us via telephone, letter, email, chat option or via social media. In addition, if you purchased via eBay or Etsy you may contact us there too.
John Thomas Toys value our customers greatly and always strive to exceed expectations by going the extra mile and providing first class customer service – time and time again.
Please see what our customers think of us by visiting Trustpilot and searching for John Thomas Toys. These independent and verified reviews will help to give you peace of mind when you are ordering your sex toys or adult toys from us.